Q: I ordered 2+ items, but only received one... where's my order?
A: We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Q: What are your shipping times?
A: We do our very best to deliver your product as soon as possible. We process every order within 24-48 business hours. Once the order has been processed, please allow 2-3 weeks for delivery.
It is normal when you first receive your shipment confirmation email the tracking link is shown as tracking "NOT FOUND", because it may take 3-7 days for logistic company to update their record.
Please be aware that during holiday season (Christmas, Thanksgiving, etc) it might take up to 30 days to get your item due to high level of orders.
Q: It's been over 6+ weeks and I have not received my order yet. What should I do now?
A: If you have not received your order within the time frame given for your order, please contact us and we will look further into your order immediately.
A few examples for why orders may take longer to arrive to your shipping address:
- incorrect shipping address was entered when the order was originally placed
- there was an issue with customs which causes a slight delay
Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)